Refund policy



At Moto Macho, we take pride in offering top-quality motorcycle accessories and strive to provide a transparent and customer-friendly experience. However, due to the specialized nature of our products and custom consultations, our return and refund policy is designed to minimize misuse while ensuring genuine concerns are handled with care.

 

 

1. General Policy

  • By purchasing from www.motomacho.com, you acknowledge and agree to this Return & Refund Policy.
  • Returns are accepted only in case of defective, damaged, or incorrect products.
  • Products must be unused, uninstalled, and in original condition with packaging, tags, and all accessories intact.

  • Products purchased during sales or promotional offers are not eligible for return or refund.

 

 

2. No Returns on Installed or Used Products

  • Any item that shows signs of installation, wear, or damage by the customer will not be eligible for return.
  • Please inspect the product carefully upon delivery and before installation.

 

 

3. Replacement & Eligibility

  • We offer replacement only, not refunds, for:
  • Damaged products on delivery

  • Incorrect item delivered (e.g., wrong model, wrong size)

  • Replacement is subject to availability. If unavailable, a full refund will be issued.

 

 

4. Return Request Timeline

  • Return requests must be submitted within 12 hours of delivery.
  • Requests submitted after this window will not be eligible for return or replacement.

  • To initiate a return, email us at motomacho61@gmail.com with:
  • Your order number

  • Photos of the received item (including packaging)

  • A brief description of the issue

  • Our team will review your request and guide you through the next steps.

 

 

5. Shipping Costs for Returns

  • If a return is approved, we will reimburse return shipping costs up to the value of original shipping cost (whichever is lower).

 

 

6. Cancellations

  • Orders cannot be cancelled once they have been processed or shipped.
  • We encourage you to double-check your order details before confirming checkout.

 

 

7. Exceptions

  • Some items may carry unique return terms (e.g., custom paint jobs, special orders). These will be clearly mentioned in the product description.

 

 

8. Refund Policy

  • All products are refundable except alloy products. Products which are eligible for return only if customer received it faulty. To claim a refund, an unboxing video must be submitted within 12 hours of delivery.

  • Our team will review the request. If approved, Moto Macho will share the return address.

  • Return shipping is to be borne by the customer. Once we receive and verify the product, a refund will be processed to your original payment method within 7–10 business days.

 

9. Final Words

  • Our goal is to deliver products you love and trust. If there is a genuine concern, we are here to help. Please feel free to reach out for clarification before purchasing.

📧 motomacho61@gmail.com

🏍️ Team Moto Macho